Terms of service
GENERAL TERMS
OVERVIEW
This website is operated by Chandlix.
When we use the words “we,” “us,” and “our,” it refers to Chandlix.
By visiting our website or making a purchase, you agree to these general terms.
Our store is operated via Shopify, which provides our e-commerce platform.
SECTION 1 – USER TERMS
By using our website, you confirm that you are of legal age in your country.
You may not use our products illegally or violate applicable laws.
SECTION 2 – GENERAL TERMS
We reserve the right to refuse service at any time.
All payment information is encrypted.
SECTION 3 – ACCURACY OF INFORMATION
The information on the website is for general guidance only.
SECTION 4 – SERVICE CHANGES AND PRICES
We may change prices and services without notice.
SECTION 5 – PRODUCTS AND SERVICES
Some products are sold online only.
We reserve the right to restrict sales by geographic area.
SECTION 6 – ORDER AND ACCOUNT INFORMATION
You are responsible for providing correct information.
SECTION 7 – EXTERNAL TOOLS
We are not responsible for the functionality of third-party tools.
SECTION 8 – THIRD-PARTY LINKS
We are not responsible for third-party websites.
SECTION 9 – USER COMMENTS
You are responsible for the content you publish.
SECTION 10 – PERSONAL DATA
The processing of personal data is governed by our privacy policy.
SECTION 11 – ERRORS AND OMISSIONS
We reserve the right to correct errors and update information.
SECTION 12 – PROHIBITED USE
Unauthorized use may lead to suspension.
SECTION 13 – LIMITATION OF LIABILITY
The service is provided without warranties.
SECTION 14 – INDEMNIFICATION
You agree to hold Chandlix harmless in case of breach of the terms.
SECTION 15 – VALIDITY
Invalidity of one part does not affect the remaining parts.
SECTION 16 – TERMINATION
The terms apply until terminated by you or us.
SECTION 17 – ENTIRE AGREEMENT
This is the entire agreement between you and Chandlix.
SECTION 18 – APPLICABLE LAW
These terms are governed by European law.
SECTION 19 – CHANGES TO THE TERMS
We may update these terms at any time.
SECTION 20 – CONTACT INFORMATION
Store name: Chandlix
Address: Via Ceresola, 23018 Talamona, (SO), Italy
Email: info@chandlix.com
Phone: +39 338 708 5201
Customer service hours:
Monday to Friday: 09:00 – 17:00 (CET)
We strive to respond to all inquiries within 1–2 business days.