Legal notice

Payment Terms

Chandlix Payment Policy

1. Approved Payment Methods

At Chandlix, we offer secure payment methods for a safe and smooth shopping experience.
We accept the following payment methods (depending on availability at checkout):

Credit and debit cards (Visa, MasterCard, American Express)
Apple Pay
Google Pay
Other payment methods supported by Shopify Payments

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2. Payment Processing

All payments must be made at the time of purchase.
Orders are processed and shipped only after full payment has been received.
If a payment fails, the order will not be confirmed.

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3. Prices & Currency

All prices on Chandlix's website are displayed in Swedish kronor (SEK) and British pounds (GBP).
Prices may change without prior notice.
Any taxes and shipping costs are calculated at checkout.

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4. Secure Payment Processing

Chandlix uses SSL encryption and secure payment solutions to guarantee safe transactions.
We do not store or have access to your card details.

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5. Refunds & Chargebacks

Refunds are handled according to our Return and Refund Policy.

If you have payment issues, please contact us before initiating a chargeback: 
info@chandlix.com

Unjustified chargebacks may be contested.

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6. Fraud Prevention

Chandlix reserves the right to cancel or pause orders if fraud is suspected.
For larger orders, additional identity verification may be required.

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7. Contact Information

Store name: Chandlix
Address: Via Ceresola, 23018 Talamona, (SO), Italy
Email: info@chandlix.com
Phone: +39 338 708 5201

Customer service hours:
Monday to Friday: 09:00 – 17:00 (CET)

We strive to respond to all inquiries within 1–2 business days.