FAQ
Frequently Asked Questions
Welcome to Chandlix's Frequently Asked Questions (FAQ) page
We are here to answer your questions and provide you with a smooth and secure shopping experience. If you need further assistance, do not hesitate to contact us.
Question #1: How long does it take before I receive my order?
Answer: Here are our estimated delivery times:
Handling time: 2–4 business days
Delivery time: 5–10 business days
Total estimated delivery time: 7–14 business days
For more information, please see our shipping policy.
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders to Sweden and the United Kingdom.
For more information, see our shipping policy.
Question #3: Where is Chandlix based?
Answer: Chandlix is a European brand specializing in lighting and lamps.
We offer a carefully selected range of high-quality lamps and lighting products, delivered exclusively to Sweden and the United Kingdom.
Question #4: What happens if I receive a defective product?
Answer: If you receive a defective product, please contact us.
We will replace it at no extra cost. The product must be returned within 30 days according to our return policy.
Question #5: Can I cancel my order after it has been placed?
Answer: Yes, you have a 24-hour cancellation period after the order has been placed.
To cancel, please contact our customer service.
Question #6: What is your return policy?
Answer: We offer a simple and hassle-free return process.
For full details, please visit our return policy page.
Question #7: When will I receive my refund after a return?
Answer: Once we have received and inspected the returned product, we will process the refund.
The refund usually appears on your original payment method within 7 business days, depending on your bank or payment provider.
Question #8: Do you offer any warranty on your products?
Answer: Yes, we offer a 30-day warranty on all purchases.
For more information, see our return policy.
Question #9: How can I contact customer service?
Answer: You can contact our customer service via our contact page or via: info@chandlix.com
Question #10: Do you deliver internationally?
Answer: Yes, we deliver to Sweden and the United Kingdom.
Question #11: Do you have a physical store that can be visited?
Answer: No, we are an online-based store, which allows us to offer better prices and a wider range.
Question #12: Can I place a larger corporate order?
Answer: Yes, we accept larger orders.
Please contact our customer service for more information.
Question #13: How do product exchanges work?
Answer: For information about product exchanges, please see our return policy.
Question #14: How can I track my order?
Answer: You can track your order via the order tracking page on our website.
Contact information:
Store name: Chandlix
Address: Via Ceresola, 23018 Talamona, (SO), Italy
Email: info@chandlix.com
Phone: +39 338 708 5201
Customer service hours:
Monday to Friday: 09:00 – 17:00 (CET)
We strive to respond to all email inquiries within 1–2 business days.