Shipping policy
Chandlix shipping policy
At Chandlix, we strive to provide our customers in Sweden and the United Kingdom with a clear and reliable delivery experience. All orders to Sweden and the United Kingdom are shipped free of charge.
Delivery area
This shipping policy applies to all orders delivered within Sweden and the United Kingdom.
Delivery times
Our estimated delivery times are:
Order cutoff:
Orders placed after 5:00 PM (CET) are processed the next business day.
Order processing:
2–4 business days (Monday to Friday)
Delivery time (transport):
5–10 business days (Monday to Friday)
Total estimated delivery time:
7–14 business days
Please note that delivery times may vary slightly during peak season or holidays.
Shipping Partners
We collaborate with reliable logistics partners to ensure safe and secure delivery of your order.
Shipping cost
Free shipping:
All orders within Sweden and the United Kingdom are shipped without extra shipping costs.
Delivery Issues
If you experience issues with your delivery, such as delays, lost or damaged shipments, please contact our customer service as soon as possible. We will assist you immediately.
Track your order
When your order has been shipped, you will receive a confirmation email with a tracking number.
You can track your shipment via our order tracking page.
Questions?
For more information, visit our FAQ page or contact our customer service via:
Contact Information
Store name: Chandlix
Address: Via Ceresola, 23018 Talamona, (SO), Italy
Email: info@chandlix.com
Phone: +39 338 708 5201
Customer service hours:
Monday to Friday: 09:00 – 17:00 (CET)
We strive to respond to all inquiries within 1–2 business days.