Privacy policy
Last updated: 29 December 2025
This privacy policy describes how Chandlix ("the Website", "we", "us", or "our") collects, uses, and shares your personal data when you visit our website, use our services, or make a purchase (collectively called the "Services"). "You" and "your" refer to the user of the Services, whether you are a customer, website visitor, or another person whose data is processed under this privacy policy.
Please read this privacy policy carefully.
Changes to This Privacy Policy
We may update this privacy policy from time to time, including to reflect changes in our practices or for legal and regulatory reasons. We publish the updated privacy policy on the website and update the "Last updated" date.
How We Collect and Use Your Personal Data
To be able to provide the Services, we collect personal data about you from various sources. Which data we collect depends on how you interact with our website and services.
In addition to the specific purposes listed below, we may use your data to communicate with you, provide and improve the Services, fulfill legal obligations, and protect our rights, our website, and our users.
Which personal data we collect
Data You Provide to Us
Examples of data you provide directly through the Services:
Contact details such as name, address, phone number, and email address.
Order details such as billing address, delivery address, order and payment information.
Account details such as username, password, and account security information.
Customer service information related to when you contact us.
Some features require you to provide certain information. If you choose not to provide this information, it may mean you cannot use certain features.
Usage and Technical Information
We may automatically collect certain information about how you use the Services ("usage data"), such as:
IP address
browser type
device information
how you navigate and interact with the website
We may use cookies, pixels, and similar technologies to collect this data.
Third-Party Data
We may obtain information about you from third parties, for example:
Platforms and service providers that support our website, such as Shopify.
Payment service providers who process your payment.
Analytics and Marketing Partners.
All information we receive from third parties is processed in accordance with this privacy policy.
How We Use Your Personal Data
Provision of Products and Services
We use your personal data to process orders, take payments, deliver products, manage your account, and handle returns and exchanges.
Marketing and Advertising
Where permitted by law, we may use your information to send marketing messages or display advertisements about our products and services.
Security and Fraud Prevention
We use your data to detect and prevent fraud, abuse, and other unauthorized use of our services, as well as to protect our website and our users.
Customer service and service improvement
We use your personal data to provide support and to analyze and improve our services.
Cookies
Chandlix uses cookies and similar technologies to ensure the website functions properly, remember your settings, and conduct analysis. You can manage your cookie settings in your browser. If you block cookies, some features on the website may stop working as intended.
How we share your personal data
We may share your personal data with:
Service providers (e.g., payment providers, shipping companies, IT and operations providers, customer service, analytics providers).
Marketing and business partners.
Public authorities when we are required by law.
Other parties in connection with business transfers, mergers, or similar.
We do not sell your personal data and do not use sensitive personal data to draw conclusions about you.
Third-party websites
Our website may contain links to websites operated by third parties. We are not responsible for the content of these websites or their privacy policies. You should read their terms and privacy policies before providing personal data there.
Children's data
Our services are not intended for children, and we do not knowingly collect personal data from children. If you as a guardian believe your child has provided personal data to us, you can contact us so that we can delete the data.
Security and retention period
We use reasonable technical and organizational security measures to protect your personal data. However, no security solution is completely perfect.
We retain your personal data as long as necessary to:
perform contracts (e.g., deliver products),
fulfill legal obligations,
handle any complaints and disputes.
Your rights
Depending on where you live, you may have the right to:
request access to the personal data we have about you,
request correction of incorrect data,
request deletion of your data (under certain conditions),
object to or request restriction of certain processing,
receive your data in a structured format (data portability),
withdraw your consent if we process data based on consent.
You can exercise your rights by contacting us using the contact details below. We may need to ask you to verify your identity before processing your request.
Complaints
If you have complaints about how we process your personal data, you can contact us. You may also have the right to file complaints with your national data protection authority.
International transfer
Your personal data may be processed in countries other than the country where you live. These countries may have a different level of data protection than your home country, but we take appropriate measures to protect your data.
Contact Information
Store name: Chandlix
Address: Via Ceresola, 23018 Talamona, (SO), Italy
Email: info@chandlix.com
Phone: +39 338 708 5201
Customer service hours:
Monday to Friday: 09:00 – 17:00 (CET)
We strive to respond to all inquiries within 1–2 business days.