Return and refund policy
30 days easy returns
At Chandlix, we want you to feel completely satisfied with your purchase. If for any reason you are not satisfied, we offer a simple and transparent return process.
Overview of return policy
Return period:
You have 30 days from the day you receive your order to request a return.
Condition of the item:
Returned products must be unused, in original condition, and returned in the original packaging, including all accessories and components.
Simple return process:
Our customer service will guide you step-by-step through the entire return process to make it as smooth as possible.
Return costs
For defective or damaged products:
No cost to the customer. This applies if the product is defective, damaged during transport, or incorrect.
In case of withdrawal or incorrect purchase:
If you have ordered the wrong product, the product does not meet your needs, or you have changed your mind, you are responsible for the return shipping cost.
Shipping costs are not refunded.
How to return an item
Contact us:
Please contact our customer service via email: info@chandlix.com
Provide your order number and the reason for the return.
Pack your product:
Pack the item securely in the original packaging along with all accessories and documents.
Return the item:
Follow the instructions in the return approval you receive via email and drop off the package at the specified carrier.
Refund process
Inspection:
When we have received your return, we will check the item to ensure it meets our return requirements.
Refund:
After approved inspection, the refund is processed.
The refund usually appears on your original payment method within 7 business days, depending on your bank or payment provider.
Note: Orders cannot be canceled after they have been
processed and shipped. However, the customer has the right to exercise their right of withdrawal after delivery in
in accordance with applicable consumer protection legislation.
Exchanges
If you want to exchange the product for another color, size, or model, please contact our customer service.
We will assist you with the exchange as quickly as possible.
Non-returnable products
For hygiene and safety reasons, some products cannot be returned.
These products will be clearly marked as non-returnable on the respective product page.
More information
If you have any questions, please visit our FAQ page or contact our customer service.
Contact Information
Store name: Chandlix
Address: Via Ceresola, 23018 Talamona, (SO), Italy
Email: info@chandlix.com
Phone: +39 338 708 5201
Customer service hours:
Monday to Friday: 09:00 – 17:00 (CET)
We strive to respond to all inquiries within 1–2 business days.